What is your return policy?
Purchases made on the www.travismathew.ca may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. All returns must be accompanied by a valid return authorization number within 30 days from the date the product is received by TravisMathew. Refunds will be issued in the same form as the original payment. FINAL SALE items are not eligible for returns. We offer free returns to TM Rewards members in store or online within 30 days of the delivery date.
To create a return online, complete the steps below:
1. Visit our returns page: https://www.travismathew.ca/return/return-exchange
2. If you have a TM Rewards account, sign in. If not, enter your order number and email address.
3. Once you’re signed in, you’ll find the instructions for selecting the items you want to return, printing your shipping labels, packing your items and finding a shipping outlet that’s close to you.
How do I return my item?
WE’VE MADE RETURNS SIMPLE
We offer free returns to TM Rewards members online within 30 days of the delivery date. Product must be unworn and unwashed with the original tags attached. All sale items are final sale.
ONLINE RETURNS, LET’S DO THIS
Visit our returns page: www.travismathew.ca/return/return-exchange If you have a TM Rewards account, sign in. If not, enter your order number and email address. Once you’re signed in, you’ll find the instructions for selecting the items you want to return, printing your shipping labels, packing your items and finding a shipping outlet that’s close to you. Important: Once your return request has been successfully submitted to us, an RMA (return merchandise authorization) number will appear on the screen. You’ll need that number to track your return. Jot it down below so you have it handy.
After you drop off your package, the time it takes to get to us varies based on the shipping carrier and where it was sent from. Once we receive your package, we’ll issue your refund in five to seven business days. You’ll receive an email confirmation once the return process is complete.
THE FINE PRINT
We do not process exchanges for purchases online. Please call customer service to complete a return by calling 1.877.969.1952. All product is subject to an inspection.
I signed up for your emails and received a 20% off discount code. Can I use this along with the shopping code?
Only one coupon or promotional code can be applied per transaction.
Does TravisMathew ship internationally?
We do not offer international shipping at this time. However, have expanded our website to service Canada. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.
In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:
G&G Golf Company
A115 – 5525 272nd Street
Langley, BC, V4W 1P1
Callaway Golf Europe Ltd
27 Barwell Business Park, Leatherhead Road
KT9 2NY, UK
P +44 (0)7464 544348
Callaway Golf South Pacific Pty. Ltd.
18 Corporate Avenue
Rowville, VIC 3178
P +61 3 9212 9403
Callaway Golf Co., Ltd.
MG Shiroganeidai Building 5-12-7
Where can I make a qualifying purchase for TravisMathew Rewards points?
Purchases made at TravisMathew.ca are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Sales tax and shipping costs do not qualify for loyalty points.