How do I return my item?
WE’VE MADE RETURNS SIMPLE
We offer free returns to TM Rewards members online within 30 days of the delivery date. Product must be unworn and unwashed with the original tags attached. All sale items are final sale.
ONLINE RETURNS, LET’S DO THIS
Visit our returns page: www.travismathew.ca/return/return-exchange If you have a TM Rewards account, sign in. If not, enter your order number and email address. Once you’re signed in, you’ll find the instructions for selecting the items you want to return, printing your shipping labels, packing your items and finding a shipping outlet that’s close to you. Important: Once your return request has been successfully submitted to us, an RMA (return merchandise authorization) number will appear on the screen. You’ll need that number to track your return. Jot it down below so you have it handy.
After you drop off your package, the time it takes to get to us varies based on the shipping carrier and where it was sent from. Once we receive your package, we’ll issue your refund in five to seven business days. You’ll receive an email confirmation once the return process is complete.
THE FINE PRINT
We do not process exchanges for purchases online. Please call customer service to complete a return by calling 1.877.969.1952. All product is subject to an inspection.
Does TravisMathew ship internationally?
We do not offer international shipping at this time. However, we’ll be expanding our website to service Canada in the near future. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.
In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:
G&G Golf Company
A115 – 5525 272nd Street
Langley, BC, V4W 1P1
Callaway Golf Europe Ltd
27 Barwell Business Park, Leatherhead Road
KT9 2NY, UK
P +44 (0)7464 544348
Callaway Golf South Pacific Pty. Ltd.
18 Corporate Avenue
Rowville, VIC 3178
P +61 3 9212 9403
Callaway Golf Co., Ltd.
MG Shiroganeidai Building 5-12-7
Why doesn’t my promo/discount code work?
Please note coupon codes are not applicable toward the following:
Sale Items, Golf Bags, Luggage, Backpacks, Club Covers, Corkcicle Products, and Pedego Bikes are not eligible for coupon promotions. Additionally, coupon codes cannot be combined or used with any other offer including American Hole in One promotional codes. However, all full-price clothing and accessories are eligible.
Coupon codes from TravisMathew.com can't be used on the TravisMathew.ca website or with our wholesale partners.Coupon codes must be redeemed in the same country or website they were issued.
What shipping options are available?
Shipping MethodEstimated DeliveryCostTM Reward Member CostGround Shipping11-15 business days once shippedC$16.99All Status Levels: FREEExpedited Shipping5-7 business days once shippedC$29.99Executive Status: FREEExpress Shipping1-2 business days once shippedC$39.99Executive Status: FREE
How do I use TravisMathew Rewards points?
TM Points act as currency to be spent at TravisMathew.ca. Every 100 points earned is worth a C$1 reward.
As long as you have 500 points in your balance, you can redeem rewards points towards merchandise. The maximum amount of points available to be redeemed will be pre-populated at checkout. You can adjust how many points you would like to redeem, if your balance has above 500 points. We will allow participants to override what is pre-populated at checkout. You will only be able to override the amount to a lesser amount, but no less than C$5.00. Enter the reward amount you would like to redeem at checkout and click redeem. You can use points to pay for the complete subtotal of the order. Points may be split or combined with other coupons. Please see the full Terms and Conditions for additional details.