How do I return my item?
WE’VE MADE RETURNS SIMPLE
We offer free returns to TM Rewards members online within 30 days of the delivery date. Product must be unworn and unwashed with the original tags attached. All sale items are final sale.
ONLINE RETURNS, LET’S DO THIS
Visit our returns page: www.travismathew.ca/return/return-exchange If you have a TM Rewards account, sign in. If not, enter your order number and email address. Once you’re signed in, you’ll find the instructions for selecting the items you want to return, printing your shipping labels, packing your items and finding a shipping outlet that’s close to you. Important: Once your return request has been successfully submitted to us, an RMA (return merchandise authorization) number will appear on the screen. You’ll need that number to track your return. Jot it down below so you have it handy.
After you drop off your package, the time it takes to get to us varies based on the shipping carrier and where it was sent from. Once we receive your package, we’ll issue your refund in five to seven business days. You’ll receive an email confirmation once the return process is complete.
THE FINE PRINT
We do not process exchanges for purchases online. Please call customer service to complete a return by calling 1.877.969.1952. All product is subject to an inspection.
Does TravisMathew ship internationally?
We do not offer international shipping at this time. However, have expanded our website to service Canada. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.
In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:
G&G Golf Company
A115 – 5525 272nd Street
Langley, BC, V4W 1P1
Callaway Golf Europe Ltd
27 Barwell Business Park, Leatherhead Road
KT9 2NY, UK
P +44 (0)7464 544348
Callaway Golf South Pacific Pty. Ltd.
18 Corporate Avenue
Rowville, VIC 3178
P +61 3 9212 9403
Callaway Golf Co., Ltd.
MG Shiroganeidai Building 5-12-7
What are your shipping rates?
Standard ground shipping is a flat C$16.99 fee. Orders over C$149 that are being delivered to Canada will receive free ground shipping (exclusions apply). Expedited and Express shipping are available for an extra charge.
What shipping options are available?
|Shipping Method||Estimated Delivery||Cost||TM Reward Member Cost|
|UPS Ground||2-7 Business Days||C$16.99||All Status Levels: FREE|
|Expedited Shipping||2 Business Days||C$29.99||Executive Status: FREE|
|Express Shipping||1-2 Business Days once shipped||C$39.99||Executive Status: FREE|
UPS does not deliver on weekends or holidays. Items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.
When will my order ship?
Orders are shipped within 1-2 business days* of being placed.
However, if you have joined the TravisMathew Rewards Program (link to Program Page), orders that are placed by 2:00 PM CT Monday-Friday will ship the same day.
*Business days are Monday-Friday, excluding holidays.