33 questions found

Will I pay for shipping on an annual gift that I obtained with my TravisMathew Rewards status/tier?

As a member of TravisMathew Rewards, you have free ground shipping so you will not pay for the shipping cost of a reward merchandise you obtained with your status/tier. If you are part of the Executive tier status, you will automatically earn free Expedited shipping.

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When will I receive my free annual gift as a part of my TravisMathew Rewards tier status?

If you’ve qualified in your tier status as of Dec 31st, your free annual gift will be distributed in January. Preferred members and Executive Members will receive a Free Annual Gift for years in which they have achieved that tier. The choice of gift is at the sole discretion of TravisMathew.

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How do I use TravisMathew Rewards points?

TM Points act as currency to be spent at Every 100 points earned is worth a C$1 reward.

As long as you have 500 points in your balance, you can redeem rewards points towards merchandise. The maximum amount of points available to be redeemed will be pre-populated at checkout. You can adjust how many points you would like to redeem, if your balance has above 500 points. We will allow participants to override what is pre-populated at checkout. You will only be able to override the amount to a lesser amount, but no less than C$5.00. Enter the reward amount you would like to redeem at checkout and click redeem. You can use points to pay for the complete subtotal of the order. Points may be split or combined with other coupons. Please see the full Terms and Conditions for additional details.

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What are your terms of sale?

You can view our Terms of Sale online at

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Do I need to have a account to participate in the Travismathew Rewards Program?

You will need a account in order to earn and redeem points for qualifying purchases online, view your profile and earn points for other activities.

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Why am I receiving TravisMathew and Cuater marketing emails, in addition to TravisMathew Rewards emails?

When you opted in to TravisMathew Rewards, you also opted in to receive marketing emails from TravisMathew and Cuater. But don't worry, you can unsubscribe at any time.

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How do I cancel my TravisMathew Rewards participation?

We hate to see you go, but if you want to cancel your participation, please contact the TravisMathew Program Customer Service line at 1-877-969-1952 to be removed from the program. You can also go to your account dashboard and click on delete.

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How do I unsubscribe from TravisMathew marketing emails?

You may opt-out of receiving TravisMathew marketing emails at any time by clicking the 'unsubscribe' link in the email to manage your preferences. You can choose to unsubscribe from all emails or elect to only receive loyalty emails: communications concerning your membership account and other service-related communications. You can find more information by visiting the TravisMathew Rewards Program Terms & Conditions and the TravisMathew Privacy Policy.

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How do I change the email address of my TravisMathew Rewards account?

Login to your account and click profile to edit the email address that is saved on file, or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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What does TravisMathew do with the information I provide?

Please see TravisMathew’s Privacy Policy for details.

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