30 questions found

Do my TravisMathew Rewards points expire?

TM Rewards do not expire in Canada.

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Where can I make a qualifying purchase for TravisMathew Rewards points?

Purchases made at are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Sales tax and shipping costs do not qualify for loyalty points.

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What are your terms of sale?

You can view our Terms of Sale online at

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What do I do if I lost my TravisMathew Rewards account password?

Click the ‘forgot password’ link on the log in page or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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Is it possible for TravisMathew Rewards points to be deducted from my account?

Points can be removed from your account based on returned purchases.

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Can I receive TravisMathew Rewards points on purchases made prior to the program launch?

No. Existing customers will not receive credit for purchases made prior to May 11, 2020.

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How can I obtain different statuses in the TravisMathew Rewards Program?

Once a member spends C$500 in net TravisMathew spend, the member will unlock Gold status and its associated benefits. At C$1,000 in net TravisMathew spend, the member will unlock Platinum status and its associated benefits. A status is calculated on annual net spend by calendar year. Learn more about the different statuses. Once you unlock a new status, we'll notify you via email, or you can see real-time upgrades in your account dashboard. Login and click the rewards dashboard. Make sure to sign up for email to ensure you receive these important messages about your rewards account.

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Will I receive a physical TravisMathew Rewards Program card?

You will not receive a physical card. However, you can access your account at any time at

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What is the TravisMathew Rewards Program and how does it work?

The TravisMathew Rewards Program was established to reward our most loyal and hardworking customers like you. For every C$1.00 spent on qualifying purchases at you will receive five (5) loyalty points. You can then use your points, which act like currency to get discounts on merchandise. Please refer to the TravisMathew Rewards Terms and Conditions for the full details of the program terms. TravisMathew Rewards is free to join, and participants can also receive points by participating in various activities found on your Activities page and Refer a friend page. This program is available to legal residents of Canada, who must be 16 years of age or older.

Once you’ve signed up to the program, checkout the Rewards Program dashboard page in your account and learn how to get started.

Participants will receive free ground shipping and free returns just for joining. Free Ground and Expedited shipping promotion is only valid for shipping addresses in Canada. Standard order processing rules apply. Order by 2 pm CT (3 pm ET) Mon-Fri and your items will ship same day. Delivery dates at checkout are estimates and may vary slightly.

As an added benefit, as a TravisMathew Rewards participant, you have the opportunity to unlock new rewards as you achieve new tier statuses, such as free annual gifts and free Expedited shipping.

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How do I change the email address of my TravisMathew Rewards account?

Login to your account and click profile to edit the email address that is saved on file, or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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