ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) GIFTS & GIFT CARDS (6) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (30)

TM REWARDS

30 questions found

What happens if TravisMathew cannot fulfill my order and reward points were used?

The value of the rewards points will be refunded to your loyalty account.

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Will I get change back from using more TravisMathew Rewards points than what is needed to cover the sub total of an order?

You will not get change back from if you redeem points when making a purchase. You must make a purchase greater than $0.01 over the total value of points amount in order to redeem it at checkout or online.

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How do I unsubscribe from TravisMathew marketing emails?

You may opt-out of receiving TravisMathew marketing emails at any time by clicking the 'unsubscribe' link in the email to manage your preferences. You can choose to unsubscribe from all emails or elect to only receive loyalty emails: communications concerning your membership account and other service-related communications. You can find more information by visiting the TravisMathew Rewards Program Terms & Conditions and the TravisMathew Privacy Policy.

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Is it possible for TravisMathew Rewards points to be deducted from my account?

Points can be removed from your account based on returned purchases.

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How do I cancel my TravisMathew Rewards participation?

We hate to see you go, but if you want to cancel your participation, please contact the TravisMathew Program Customer Service line at 1-877-969-1952 to be removed from the program. You can also go to your account dashboard and click on delete.

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Can my TravisMathew Rewards account be terminated?

We can terminate any member from the TravisMathew Rewards program, for any reason including, but not limited to, a member’s failure to comply with TravisMathew Rewards Program Terms and Conditions.

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Will I receive a physical TravisMathew Rewards Program card?

You will not receive a physical card. However, you can access your account at any time at TravisMathew.ca.

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Where can I make a qualifying purchase for TravisMathew Rewards points?

Purchases made at TravisMathew.ca are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Sales tax and shipping costs do not qualify for loyalty points.

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How do I earn TravisMathew Rewards points?

Participants are able to earn points on purchases made at TravisMathew.ca as well as by participating in various activities list on the earn points page in your account dashboard.

On purchases, 5 points are awarded for each qualifying dollar spent. Points are only awarded on the net amount / subtotal – less discounts, rewards, etc., (not on taxes, shipping, or any other fees).

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Can I receive TravisMathew Rewards points on purchases prior to enrollment?

No. You cannot receive points on purchases made prior to your enrollment in the program.

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