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TM REWARDS

30 questions found

How can I obtain different statuses in the TravisMathew Rewards Program?

Once a member spends C$500 in net TravisMathew spend, the member will unlock Gold status and its associated benefits. At C$1,000 in net TravisMathew spend, the member will unlock Platinum status and its associated benefits. A status is calculated on annual net spend by calendar year. Learn more about the different statuses. Once you unlock a new status, we'll notify you via email, or you can see real-time upgrades in your account dashboard. Login and click the rewards dashboard. Make sure to sign up for email to ensure you receive these important messages about your rewards account.

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How do the TravisMathew Rewards tier qualifications work?

Tier status is based on the net purchase amount and adjustments in the previous calendar year. Once an account advances to a new tier status, it remains at that status for the rest of the calendar year, and the next calendar year. Rewards points earned do not count towards tier status. To learn about the details of the tier qualifications, visit the TravisMathew Rewards Program page

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Can I receive TravisMathew Rewards points on purchases prior to enrollment?

No. You cannot receive points on purchases made prior to your enrollment in the program.

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Can I receive points at a TravisMathew retail partner?

At this time, participants cannot receive points through TravisMathew retail partners.

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Can I receive TravisMathew Rewards points on purchases made prior to the program launch?

No. Existing customers will not receive credit for purchases made prior to May 11, 2020.

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What are your terms of sale?

You can view our Terms of Sale online at https://www.travismathew.ca/terms-and-conditions.

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How do I unsubscribe from TravisMathew marketing emails?

You may opt-out of receiving TravisMathew marketing emails at any time by clicking the 'unsubscribe' link in the email to manage your preferences. You can choose to unsubscribe from all emails or elect to only receive loyalty emails: communications concerning your membership account and other service-related communications. You can find more information by visiting the TravisMathew Rewards Program Terms & Conditions and the TravisMathew Privacy Policy.

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Where can I make a qualifying purchase for TravisMathew Rewards points?

Purchases made at TravisMathew.ca are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Sales tax and shipping costs do not qualify for loyalty points.

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Can my TravisMathew Rewards account be terminated?

We can terminate any member from the TravisMathew Rewards program, for any reason including, but not limited to, a member’s failure to comply with TravisMathew Rewards Program Terms and Conditions.

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What is the TravisMathew Rewards Program and how does it work?

The TravisMathew Rewards Program was established to reward our most loyal and hardworking customers like you. For every C$1.00 spent on qualifying purchases at TravisMathew.ca you will receive five (5) loyalty points. You can then use your points, which act like currency to get discounts on merchandise. Please refer to the TravisMathew Rewards Terms and Conditions for the full details of the program terms. TravisMathew Rewards is free to join, and participants can also receive points by participating in various activities found on your Activities page and Refer a friend page. This program is available to legal residents of Canada, who must be 16 years of age or older.

Once you’ve signed up to the program, checkout the Rewards Program dashboard page in your account and learn how to get started.

Participants will receive free ground shipping and free returns just for joining. Free Ground and Expedited shipping promotion is only valid for shipping addresses in Canada. Standard order processing rules apply. Order by 2 pm CT (3 pm ET) Mon-Fri and your items will ship same day. Delivery dates at checkout are estimates and may vary slightly.

As an added benefit, as a TravisMathew Rewards participant, you have the opportunity to unlock new rewards as you achieve new tier statuses, such as free annual gifts and free Expedited shipping.

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