ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (33)

TM REWARDS

33 questions found

Where can I make a qualifying purchase for TravisMathew Rewards points?

Purchases made at TravisMathew.ca are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Sales tax and shipping costs do not qualify for loyalty points.

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When will my TravisMathew Rewards points show up in my account?

In most instances, your points should be available on your TravisMathew.ca profile within forty-eight (48) hours from purchase. However, it may take up to ten (3) business days for points from eligible purchases to post to your TravisMathew Rewards Program account.

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Can I transfer my TravisMathew Rewards points to another participant?

You cannot transfer your loyalty points to another loyalty participant or person who is not a participant. Loyalty points are non-transferable.

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Will I receive a physical TravisMathew Rewards Program card?

You will not receive a physical card. However, you can access your account at any time at TravisMathew.ca.

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How do I receive TravisMathew Rewards points online?

Yes. If you are purchasing product on TravisMathew.ca, you must be logged into your account that is connected to your TravisMathew Rewards participation in order to receive points for a qualifying purchase.

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When will I receive my free annual gift as a part of my TravisMathew Rewards tier status?

If you’ve qualified in your tier status as of Dec 31st, your free annual gift will be distributed in January. Preferred members and Executive Members will receive a Free Annual Gift for years in which they have achieved that tier. The choice of gift is at the sole discretion of TravisMathew.

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Will I get change back from using more TravisMathew Rewards points than what is needed to cover the sub total of an order?

At this time, participants cannot receive points through TravisMathew retail partners.

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How do I change the email address of my TravisMathew Rewards account?

Login to your account and click profile to edit the email address that is saved on file, or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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What is TravisMathew Rewards VIP Status?

From time to time, you deserve to be treated like a king. Make sure you sign up for TM Rewards for a chance to be true VIP royalty with TravisMathew and unlock exclusive benefits.

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What does TravisMathew do with the information I provide?

Please see TravisMathew’s Privacy Policy for details.

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