ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) GIFTS & GIFT CARDS (6) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (32)

TM REWARDS

32 questions found

How can I join the TravisMathew Rewards Program?

You can join the TravisMathew Rewards Program by signing up online. Participants must be sixteen (16) years or older to join the program. The program is only available to residents of Canada.

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Can my TravisMathew Rewards account be terminated?

We can terminate any member from the TravisMathew Rewards program, for any reason including, but not limited to, a member’s failure to comply with TravisMathew Rewards Program Terms and Conditions.

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How do I change the email address of my TravisMathew Rewards account?

Login to your account and click profile to edit the email address that is saved on file, or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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Does the points expiration change impact my current tier status?

No, this change is independent of your tier level

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Can I receive TravisMathew Rewards points on purchases made prior to the program launch?

No. Existing customers will not receive credit for purchases made prior to May 11, 2020.

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Is it possible for TravisMathew Rewards points to be deducted from my account?

Points can be removed from your account based on returned purchases.

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How do I receive TravisMathew Rewards points online?

In order to receive TravisMathew Rewards points online, you must be logged in to your TravisMathew Rewards account and make a qualifying purchase on our website. Please note, purchases made when not logged in will not be eligible for TravisMathew Rewards points, even if you have an existing TravisMathew Rewards account associated with the purchasing email address.

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When will my TravisMathew Rewards points show up in my account?

In most instances, your points should be available on your TravisMathew.ca profile within forty-eight (48) hours from purchase. However, it may take up to ten (10) business days for points from eligible purchases to post to your TravisMathew Rewards Program account.

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How do I earn TravisMathew Rewards points?

Participants are able to earn points on purchases made at TravisMathew.ca as well as by participating in various activities list on the earn points page in your account dashboard.

On purchases, 5 points are awarded for each qualifying dollar spent. Points are only awarded on the net amount / subtotal – less discounts, rewards, etc., (not on taxes, shipping, or any other fees).

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What does TravisMathew do with the information I provide?

Please see TravisMathew’s Privacy Policy for details.

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