ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) GIFTS & GIFT CARDS (6) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (30)

TM REWARDS

30 questions found

How do I earn TravisMathew Rewards points?

Participants are able to earn points on purchases made at TravisMathew.ca as well as by participating in various activities list on the earn points page in your account dashboard.

On purchases, 5 points are awarded for each qualifying dollar spent. Points are only awarded on the net amount / subtotal – less discounts, rewards, etc., (not on taxes, shipping, or any other fees).

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Can I transfer my TravisMathew Rewards points to another participant?

You cannot transfer your loyalty points to another loyalty participant or person who is not a participant. Loyalty points are non-transferable.

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What happens if TravisMathew cannot fulfill my order and reward points were used?

The value of the rewards points will be refunded to your loyalty account.

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Can I share my TravisMathew Rewards account with others?

No. Participation is on an individual basis and points are non-transferable.

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Will I get change back from using more TravisMathew Rewards points than what is needed to cover the sub total of an order?

You will not get change back from if you redeem points when making a purchase. You must make a purchase greater than $0.01 over the total value of points amount in order to redeem it at checkout or online.

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Why am I receiving TravisMathew marketing emails, in addition to TravisMathew Rewards emails?

When you opted in to TravisMathew Rewards, you also opted in to receive marketing emails from TravisMathew. But don't worry, you can unsubscribe at any time. 

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When will my TravisMathew Rewards points show up in my account?

In most instances, your points should be available on your TravisMathew.ca profile within forty-eight (48) hours from purchase. However, it may take up to ten (10) business days for points from eligible purchases to post to your TravisMathew Rewards Program account.

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Will I receive a physical TravisMathew Rewards Program card?

You will not receive a physical card. However, you can access your account at any time at TravisMathew.ca.

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What do I do if I lost my TravisMathew Rewards account password?

Click the ‘forgot password’ link on the log in page or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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Will there be new TravisMathew Rewards and point-earning activities available?

New rewards and point earning activities will be added to the TravisMathew Rewards Program periodically. Please check the loyalty site for program updates.

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