ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) GIFTS & GIFT CARDS (6) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (30)

TM REWARDS

30 questions found

How can I join the TravisMathew Rewards Program?

You can join the TravisMathew Rewards Program by signing up online. Participants must be sixteen (16) years or older to join the program. The program is only available to residents of Canada.

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Can I receive TravisMathew Rewards points on purchases prior to enrollment?

No. You cannot receive points on purchases made prior to your enrollment in the program.

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Can I share my TravisMathew Rewards account with others?

No. Participation is on an individual basis and points are non-transferable.

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How do the TravisMathew Rewards tier qualifications work?

Tier status is based on the net purchase amount and adjustments in the previous calendar year. Once an account advances to a new tier status, it remains at that status for the rest of the calendar year, and the next calendar year. Rewards points earned do not count towards tier status. To learn about the details of the tier qualifications, visit the TravisMathew Rewards Program page

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Can my TravisMathew Rewards account be terminated?

We can terminate any member from the TravisMathew Rewards program, for any reason including, but not limited to, a member’s failure to comply with TravisMathew Rewards Program Terms and Conditions.

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How do I earn TravisMathew Rewards points?

Participants are able to earn points on purchases made at TravisMathew.ca as well as by participating in various activities list on the earn points page in your account dashboard.

On purchases, 5 points are awarded for each qualifying dollar spent. Points are only awarded on the net amount / subtotal – less discounts, rewards, etc., (not on taxes, shipping, or any other fees).

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What happens if TravisMathew cannot fulfill my order and reward points were used?

The value of the rewards points will be refunded to your loyalty account.

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How do I unsubscribe from TravisMathew marketing emails?

You may opt-out of receiving TravisMathew marketing emails at any time by clicking the 'unsubscribe' link in the email to manage your preferences. You can choose to unsubscribe from all emails or elect to only receive loyalty emails: communications concerning your membership account and other service-related communications. You can find more information by visiting the TravisMathew Rewards Program Terms & Conditions and the TravisMathew Privacy Policy.

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Will there be new TravisMathew Rewards and point-earning activities available?

New rewards and point earning activities will be added to the TravisMathew Rewards Program periodically. Please check the loyalty site for program updates.

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Can I receive points at a TravisMathew retail partner?

At this time, participants cannot receive points through TravisMathew retail partners.

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