ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) GIFTS & GIFT CARDS (6) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (30)

PAYMENT & PROMO CODES

6 questions found

Where do I apply a promotional code or merchandise credit code to my order?

Coupon codes or merchandise credit codes can be added to the 'promo code' field at the cart, or in the checkout. Simply check the box 'I have a promo code' and enter the code into the field and click Apply.

Additionally, codes can be added in the Payment section of the Checkout. Simply check the box 'I have a product voucher, or promo code' and enter the code into the field and click Apply.

Please note that only one code can be applied per order.

Was this helpful?

I signed up for your emails and received a 20% off discount code. Can I use this along with the shopping code?

Only one coupon or promotional code can be applied per transaction.

Was this helpful?

What payment methods do you accept?

TravisMathew accepts American Express, Visa, Mastercard, and PayPal.

Was this helpful?

Why does my bank statement show multiple transactions for the same order?

When you complete a checkout, your credit card company puts an authorization hold for the order amount on your card. This money has not been paid to TravisMathew, rather your card company has put a hold on it for you while you check out. If your address information then fails to validate (often due to a different billing and shipping address or your information was entered incorrectly), then your payment will be declined. Your credit card company will release the authorization hold between 2-4 business days after it is made depending on your financial institution. If you attempt to checkout multiple times, your card will be authorized multiple times, but not charged.

Was this helpful?

Why am I being charged sales tax?

TravisMathew is required to collect sales tax on orders shipped in Canada. TravisMathew does not benefit in any way from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.

Was this helpful?

Why doesn’t my promo/discount code work?

Please note coupon codes are not applicable toward the following:

Sale Items, Golf Bags, Luggage, Backpacks, Club Covers, Corkcicle Products, and Pedego Bikes are not eligible for coupon promotions. Additionally, coupon codes cannot be combined or used with any other offer including American Hole in One promotional codes. However, all full-price clothing and accessories are eligible.

Coupon codes from TravisMathew.com can't be used on the TravisMathew.ca website or with our wholesale partners.Coupon codes must be redeemed in the same country or website they were issued.

Was this helpful?

DIDN'T QUITE ANSWER YOUR QUESTION?

Reach out to our friendly Customer Service and we’ll gladly lend a hand!

Monday - Friday: 8:00am - 5:00pm (PST)

GET 15% OFF YOUR FIRST ORDER

Stay updated from TravisMathew on exclusive online and in-store offers, new product alerts, store events in your area and more.

*For new customers only. Not valid on Member Exclusive product, luggage or sale items. Cannot be combined with additional offers.