ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) GIFTS & GIFT CARDS (6) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (32)

SHIPPING

20 questions found

How do I get free shipping?

TravisMathew Rewards Program participants get free UPS ground shipping on every order! If you haven’t already joined, sign up today https://www.travismathew.ca/tm-rewards for free.

However, if you would prefer to checkout as a guest, UPS ground is C$16.99

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How do I track my order?

To track your order, simply use the provided UPS tracking number in your shipping confirmation email.

Tracking updates may not generate for up to 24 hours after you receive your shipping confirmation email.

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When will my order ship?

Orders are shipped within 1-2 business days* of being placed.

However, if you have joined the TravisMathew Rewards Program (link to Program Page), orders that are placed by 2:00 PM CT Monday-Friday will ship the same day.

*Business days are Monday-Friday, excluding holidays.

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What shipping options are available?

Shipping Method   Estimated Delivery   Cost TM Reward Member Cost
UPS Ground 2-7 Business Days C$16.99   All Status Levels: FREE

 

ADDITIONAL INFORMATION

UPS does not deliver on weekends or holidays. Items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

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My tracking number shows my order was delivered, but I never received it. What do I do?

If your UPS tracking information states, 'Delivered', but you have yet to receive it, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com as we may have to request a proof of delivery.

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What do I do if I received a damaged item?

If you receive a damaged item, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following:

Your order number Photos of the item and its damaged features

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Can I change the shipping option on my order after it has been placed?

Unfortunately, we cannot change the shipping option for your order to an expedited option after it has been placed due to your card already being authorized for a certain dollar amount. Once you receive the product, you can process a return online within 30 days by going to the returns page here.

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What if my order was lost in transit or never arrived?

If your order was lost in transit, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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How do I change my shipping address?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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When will I receive a shipping confirmation email?

After placing your online order, please allow 1-2 business days for processing time, before your order is shipped from our warehouse. Once your order ships, you will receive a confirmation email specifying the expected delivery date, along with the corresponding UPS tracking number.

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Monday - Friday: 8:00am - 5:00pm (PST)

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*For new customers only. Not valid on Member Exclusive product, luggage or sale items. Cannot be combined with additional offers.