ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) GIFTS & GIFT CARDS (6) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (30)

SHIPPING

20 questions found

What are your shipping rates?

Standard ground shipping is a flat C$16.99 fee.

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How long will it take for my order to arrive?

We are working hard to deliver items in a timely manner. Due to overwhelming support of customers like you, order volume has been much higher than expected. We are experiencing delays in shipping of 1 to 2 weeks in some cases. Thank you for your patience. Orders placed on our website may take up to 5-10 business days to process before leaving our warehouse. Once shipped, orders can take between 2-7 days to be delivered depending on your location and the shipping method chosen. Occasionally, weather and other unforeseen circumstances may delay your delivery. Please see www.ups.com for the most up to date status of your package, and for alerts regarding service impacts related to Coronavirus.

Other important shipping information:

UPS does not deliver on weekends or holidays.

In-stock orders are not guaranteed to ship the same day they are received.

To ship to multiple addresses, simply place a separate order for each shipping address.

TravisMathew reserves the right to hold any order for suspected fraud.

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What shipping options are available?

Shipping Method   Estimated Delivery   Cost TM Reward Member Cost
UPS Ground 2-7 Business Days C$16.99   All Status Levels: FREE

 

ADDITIONAL INFORMATION

UPS does not deliver on weekends or holidays. Items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

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How do I track my order?

To track your order, simply use the provided UPS tracking number in your shipping confirmation email.

Tracking updates may not generate for up to 24 hours after you receive your shipping confirmation email.

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Does TravisMathew ship internationally?

We do not offer international shipping at this time. However, have expanded our website to service Canada. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.

In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:


CANADA

G&G Golf Company

A115 – 5525 272nd Street

Langley, BC, V4W 1P1

P 604.857.4969

sales@gandg.ca

 

EUROPE

Callaway Golf Europe Ltd

27 Barwell Business Park, Leatherhead Road

Chessington, Surrey

KT9 2NY, UK

P +44 (0)7464 544348

customerserviceEU@travismathew.com

 

SOUTH PACIFIC

Callaway Golf South Pacific Pty. Ltd.

18 Corporate Avenue

Rowville, VIC 3178

P +61 3 9212 9403

customerserviceSP@travismathew.com

 

ASIA

Callaway Golf Co., Ltd.

MG Shiroganeidai Building 5-12-7

Shirokanedai, Minato-ku

Tokyo 108-0071

P 03-6328-5900

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Why is my order late?

Although we aim to ship orders within 1-2 business days, your order may be late for the following reasons:

Your order was placed during a sale or promotion. Your order was placed during the holiday season. Items in your order are shipping from multiple locations. There were unpredictable circumstances beyond our control, including weather.

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What do I do if I received the wrong product?

We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following information:

Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item

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Does TravisMathew ship to PO boxes?

We do not ship to PO boxes in Canada.

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How do I get free shipping?

TravisMathew Rewards Program participants get free UPS ground shipping on every order! If you haven’t already joined, sign up today https://www.travismathew.ca/tm-rewards for free.

However, if you would prefer to checkout as a guest, UPS ground is C$16.99

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My tracking number shows my order was delivered, but I never received it. What do I do?

If your UPS tracking information states, 'Delivered', but you have yet to receive it, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com as we may have to request a proof of delivery.

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