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SHIPPING

20 questions found

How do I get free shipping?

TravisMathew Rewards Program participants get free UPS ground shipping on every order! If you haven’t already joined, sign up today https://www.travismathew.ca/tm-rewards for free.

However, if you would prefer to checkout as a guest, UPS ground is C$16.99

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What do I do if I received the wrong product?

We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following information:

Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item

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My tracking number shows my order was delivered, but I never received it. What do I do?

If your UPS tracking information states, 'Delivered', but you have yet to receive it, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com as we may have to request a proof of delivery.

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What do I do if I received a damaged item?

If you receive a damaged item, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following:

Your order number Photos of the item and its damaged features

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Can I change the shipping option on my order after it has been placed?

Unfortunately, we cannot change the shipping option for your order to an expedited option after it has been placed due to your card already being authorized for a certain dollar amount. Once you receive the product, you can process a return online within 30 days by going to the returns page here.

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What if my order was lost in transit or never arrived?

If your order was lost in transit, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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How do I change my shipping address?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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When will I receive a shipping confirmation email?

After placing your online order, please allow 1-2 business days for processing time, before your order is shipped from our warehouse. Once your order ships, you will receive a confirmation email specifying the expected delivery date, along with the corresponding UPS tracking number.

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Does TravisMathew ship to APO/FPO addresses?

Unfortunately, we are not able to ship to APO/FPO addresses at this time. For questions about this, please contact our Customer Service team (562) 799-6900 or email onlinesupport@travismathew.com.

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Can I change my shipping address after my order has been placed?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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